Warranty Coverages

 Axora Jewellery warrants all gemstones jewellery, including products on sale or promotions, against defects in manufacturing and workmanship under ordinary consumer use for a period of 12 months from the date of purchase (when the payment is made), e.g. if purchase date is 3 Apr 2024, the warranty will last until 3 Apr 2025. This warranty doesn't include loss, theft, disappearance, or optical properties of the product or a part of the product due to scraping, breaking, chipping or contacting with chemicals. During the warranty periods, if a defect arises in the product, and you follow the instructions for returning the product, Axora Jewellery remains its rights to investigate and rights to refuse to take actions either:

  • repair the product using new or refurbished parts
  • replace the product with a new product that is equivalent to the product that is to be replaced
  • refund to you all or part of the purchase price of the product
  • In case of missing stones, additional stones costs will be offered to customers


Axora Jewellery have no obligation to repair, replace, or refund until the defective product is returned to us.  A replacement product assumes the remaining warranty of the original product. When a return is given, the returned product becomes our property. Warranty Service Instructions:

For specific instructions, please contact our Customer Service at

  • Call:   TH 0880938882 
  • Official Line Account : @axorajewel 
  • Email:   axorajewellery@gmail.com